Designer
Designer
Thuong Nguyen
Location
Seattle, WA
Focus
Interaction, UX and Product Design
Interests
Cars and Vietnamese Coffee
About the Designer
Background
I enjoy turning complex systems into clear, usable experiences. My work blends interaction design, information architecture, and experience with connected devices and automation.
Software Knowledge
Proficiency with Adobe CC, Figma, Balsamiq, Sketch, and WordPress. Mac and PC.
Other Skills
Expertise in prototyping, information architecture, and design documentation. Adept at aligning cross-functional teams and translating technical complexity into usable experiences.
Fact #1
My career started after learning to do page layouts on MySpace. Decided to be self-taught CSS and HTML to do complex trendy layouts.
Fact #2
I restore classic handhelds—Game Boys, Game Boy Colors, and the occasional retro consoles —and do all the soldering myself.
Fact #3
Husband, Parent of two Pomeranians, Call of Duty Mobile Grandmaster rank, and weekend car detailer.
Experience
June 2017 - Present (8 years)
Product Designer II
AWS Internet of Things
Designed and optimized end-to-end IoT device workflows leveraging AWS IoT Core features — including device authentication, policy enforcement, and third-party API integrations.
Design lead for Device Advisor, a managed testing platform for validating device connectivity and compliance with AWS IoT Core.
Designed workflows to simplify how users manage access, permissions, and resource configurations across distributed IoT environments.
Analyzed customer support tickets to identify usability gaps; designed and implemented a solution for a deletion workflow error that resolved ~150 recurring support tickets, improved customer self-service, and reduced unnecessary API calls through optimized interaction design.
June 2013 - November 2016
UX Designer II (Contract)
Microsoft - Business Intelligence
Partnered with product and data teams to enhance internal dashboards, applying established design system components to improve the clarity and usability of complex analytics.
2010 - 2012
Visual Designer
Senhoa - Huntington Beach, CA
Designed and developed a cohesive brand system—spanning visual identity, stationery, marketing collateral (brochures, flyers, banner ads, etc.), and website—to establish a consistent look and feel across all customer touchpoints.
2007-2009
Lead Designer
Highline Community College
Worked within a team of designers and independently to design and produce printed promotional collateral for on-campus associations, events and more.